Satisfaction Guarantee
Woof wants you and your pup to be happy with your purchase! We understand that some doggos get the best of their new toys, and manufacturing isn't always perfect. If you aren't happy with your Woof toy purchase, our 60-Day Satisfaction Guarantee entitles you to a one-time refund or replacement. Refunds are available for purchases made through Amazon or our direct website. For purchases made through our retail partners, we're happy to provide a one-time replacement instead.This guarantee covers toys, unopened consumables, and accessories within 60 days of receiving your order. It's really that simple, easy, and hassle-free!
How do I know if I'm eligible for a refund or replacement under the 60-Day Satisfaction Guarantee?
Qualifying for a refund or replacement is as easy as answering these two questions:
- Do you have proof of purchase from an authorized Woof retailer, Amazon, or the Woof website?
- Did you receive your toy within the last 60 days?
If you answered yes to both, you're all set!
Questions?
We get it—some pups play harder than others! If your toy didn't hold up the way you expected, reach out to us within 60 days. We'll help determine the best solution under our Satisfaction Guarantee.
While Proof of purchase helps us process your claim as quickly as possible. We know receipts and order confirmations aren't always easy to find, so if you don't have yours, just reach out to our team. We'll work with you to verify whether your purchase was made through an eligible retailer or website.
Yes. Claims must be submitted within 60 days of receiving your order or purchasing your product.
The 60-Day Satisfaction Guarantee includes one refund or one replacement per qualifying product.
Absolutely! Purchases made through our retail partners qualify for a one-time replacement under our 60-Day Satisfaction Guarantee.
Simply click the Start Your Claim button to get started. We'll guide you through the process from there!
Our guarantee covers unopened consumables. If you have questions about a specific product, our team is happy to help. Feel free to reach out to us directly.
Once we receive the information we need, we'll review your request and get back to you with the next steps as quickly as possible. Most claims receive a response within 24 hours.